When you cancel your SolaSites subscription you have the option to receive a link to download your media library (images, pdf & mp3 files) as well as an XML file with your website content. The link for your media library backup will be available for 30 days, at the end of which your files will be entirely deleted. To verify ownership of the account we require you cancel in two steps. (1) Fill out the form below, then we will send a verification email to the primary email address associated with your account. (2) You’ll need to respond to the verification email. Once both steps are completed, we will cancel your account in accordance with the details you choose in the form below. Name* First Last Name of Your Church or Organization* Website Address of the Website You Wish to Cancel* Primary Email Associated with Your Account*This is the email that was used when you signed up for your service. Primary SolaSites Username*This is the username the primary account user uses to log in to the SolaSites admin dashboard. What was the main reason for canceling the service?* No longer need a website Didn’t meet my needs Found a better alternative Found a cheaper alternative Quality was less than expected Ease of use was less than expected Customer service was less than expected Didn’t have the feature I needed Other Please share the reason for cancelling.* Do you want to be contacted by one of our representatives to discuss any issue before cancellation?* Yes No Do you want a backup of your media library? The media library includes any images, PDFs, audio files, and videos saved on your website.*We can email you a link to download your media library. This link will be available for 30 days, at the end of which your files will be entirely deleted. Yes No Do you want a backup of your website content? Website content includes page headings and text, i.e. About, Leadership, Blog, etc.*Your website content will be exported in an XML format and emailed to the primary email address on file upon cancellation. Yes No What would you like to happen with your domain?* Unlock my domain and send me the EPP code along with instructions on how to transfer the domain to my own account Let my domain expire N/A – I manage my domain or haven’t yet signed up for a domain Overall, how satisfied were you with the service?* Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied Will you use the service in the future?* Definitely Probably Not Sure Probably Not Definitely Not Will you recommend our service to others?* Definitely Probably Not Sure Probably Not Definitely Not How can we improve our service?*Agree* I understand that by submitting this form I am cancelling my service. I also understand that by cancelling my service my SolaSite will be turned off at the end of the current billing cycle.