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I. Introduction

At SolaSites, a California corporation (“we,” “us,” “our,” or the “Company”), we are committed to protecting your privacy. This Privacy Policy describes the types of information we collect about users of our websites and is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Services. This Privacy Policy also describes (1) the measures we take to safeguard the information we collect and (2) your rights and privileges concerning our collection, use, and disclosure of information about you.

This Privacy Policy applies to our website https://www.solasites.com and all related domains and subdomains (e.g. https://docs.solasites.com, https://feedback.solasites.com) (collectively, the “Website” or “Websites”). These Websites are operated by SolaSites and provide information about our company and access to our online platforms designed to allow churches or non-profit organizations who subscribe to our services access to web building, form building, content, establishing a platform to accept monetary donations, communications, and all our other related services (together with the Website, the “Services”).

By using any part of the Services, you consent to the collection, use, and disclosure of your information as further outlined in this Privacy Policy.

If you are in Europe:

Please note however that SolaSites shall not be the controller of the third-party data you may submit to our Service, e.g., the personal data you process within your CRMs, email communication, etc. which may be integrated with our Service upon your decision and subject to the Terms of Service. We process such information within the Service solely in the processor’s role and, depending on the scope of your activity, you may be the data controller.

Congregant Privacy

Your church has chosen to use our Website and Services to facilitate the operation of your church’s website, web-based software and/or fundraising platform. This privacy policy explains the ways in which we protect the security and privacy of your information. Please note that both we and your church collect personal information about you. The details about what we collect and what we do with it are covered in this Privacy Policy. However, your church owns the data collected about you, not us, and our role with respect to such data is limited.

Data Ownership and Rights For Congregants

Our customers, e.g., your church, retain all the rights to the data they store in our Services. We are considered a “Service Provider” as defined by the California Consumer Privacy Act (CCPA), or a “Subprocessor” as defined by the Global Data Protection Regulation (GDPR).

The data stored in our databases by users of our Services is entrusted to us for safekeeping, but it is not our data. We are legally and contractually obligated to hold certain standards to the data we process. Some of these obligations include:

You may have legal rights in regard to how your church uses your personal information. These rights will vary depending on where you live, but generally, you have the right to:

To exercise these rights, contact your church. We will take all steps necessary to assist your church in satisfying your requests.

II. Changes to the Privacy Policy

The Services and our business may change from time to time. As a result, it may be necessary for SolaSites to make changes to this Privacy Policy. SolaSites reserves the right to update or modify this Privacy Policy at any time and from time to time. If you disagree with our revisions to the Privacy Policy, you may de-activate your account or discontinue the use of our Services. Please review this policy periodically, and especially before you provide us with any information through the Services. This Privacy Policy was last updated on the date indicated above. Your continued use of the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

III. Information we Collect

We have access to and collect information that you voluntarily give us via email, webform or other direct contact from you. We will use your information to respond to you regarding the reason you contacted us. We will not sell this information to anyone. We may disclose information to our corporate affiliates and third parties to provide products and services to you or related to products or services you have purchased or downloaded from SolaSites. Unless you ask us not to, we may contact you via email in the future to tell you about our services, new products, or changes to this Privacy Policy or to provide you with informational or educational newsletters.

You may also provide us with special categories of personal data under the GDPR (also known as sensitive data) about yourself and/or third parties, such as health information. When you provide such information, we will seek your explicit consent unless it is being published in relation to your church’s website or fundraising campaign.

Our Services allow you to invite others to manage your account or provide information. Do not provide personal information about others (including by connecting your work email address to our Services) unless you are authorized or required to do so by applicable law or contract. Before supplying personal information about others, you and the person about whom you supply the information must review and consent to the Terms of Use and Privacy Policy of the Website. By submitting any personal information about others, you represent and warrant that you are authorized to do so, that you have made the Terms of Use and Privacy Policy available to the person about whom you supply the information, and that you have obtained that person’s written consent to our Terms of Use and Privacy Policy. You agree to indemnify, defend and hold harmless SolaSites, our parents, subsidiaries, officers, directors, employees and agents for any failure by you to comply with this paragraph.

a. Personal Information and Business Information

“Personal Information” as used in this Privacy Policy is information that we directly associate with a specific person or entity, such as name, address, payment information (including payment card number, expiration date, cardholder name and CVV code), mobile telephone number, email address, gender, birthdate, and aggregated data from your Intercom livechat conversations, emails, or other areas of our applications and Services including Profile editors in application Dashboards.

The Personal Information you provide will vary based upon the context, and we will not collect your Personal Information unless you make it available. You are not required to provide Personal Information at any time while visiting the Website; however, you may be required to provide Personal Information to use certain Services. You may provide us with Personal Information by participating in online surveys, subscribing to newsletters and other recurring offerings through the Website, and in connection with other products, services, features, or requests made available through the Website or your church’s website.

If you provide “personal data” to the Services, you acknowledge and agree that such personal data may be transferred from your current location to the offices and servers of SolaSites and the authorized third parties referred to herein located in the United States and/or Canada.

SolaSites collects the Business Information (as defined below) necessary to enable us to respond to your requests for our Services and to send you information regarding our Services from time to time. We have defined “Business Information” as any information that identifies or may identify a company or an individual contact at a company or that allows others to contact a company or an individual contact at a company. When you visit our Website, you may be asked to submit information such as email address, company name, address, and phone number. In addition, we collect credit card and related payment information when you order Services online. Our information collection and use practices are described in more detail below.

b. Information that is Automatically Collected

When you interact with us through the Services, we automatically receive and store certain information from devices that you use to access the Services. This information is collected passively using various technologies and may include the type of internet browser or mobile device you use, any website from which you have come to the Services, your operating system, and may also include location data through an IP address that identifies the city and state where you logged into the Services or your precise geo-location if you have permitted your device to provide that information to us. SolaSites may store such information itself or such information may be included in databases owned and maintained by SolaSites affiliates, agents or service providers.

c. Aggregated Data

In an ongoing effort to better understand and serve the users of the Services, SolaSites often conducts research on its customer demographics, interests and behavior based on information we collect. We may de-identify and/or aggregate the information collected through the Services for research purposes or any other purposes, and we may share this data with our affiliates, agents, or business partners.

d. Registration Information

To access information on the Website and use our Services, a user may be required to register with SolaSites. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the Services in which you have expressed interest, and provide a way for a user to log in to utilize other protected areas of our Services.

e. Cookies and Other Electronic Technologies

When you interact with the Services, we try to make that experience simple and meaningful. When you visit our Website, our web server sends a cookie to your computer or mobile device. Cookies are small pieces of information that are issued to your computer or mobile device when you visit a website or access or use a mobile application, and that store and sometimes track information about your use of the Website and Services. A number of cookies we use last only for the duration of your web or application session and expire when you close your browser or exit the application. Other cookies are used to remember you when you return to the Website and will last longer.

Some of the cookies used by the Website are set by us, and some are set by third parties who are delivering services on our behalf.

We may use cookies, and similar technologies to cookies, to collect information about your access and use of the Website. For example, we may use cookies or other technologies that: (1) allow you to navigate and use all the features provided by our Website; (2) customize elements of the layout and/or content within the Website and remember that you have visited us before; (3) identify the number of unique visitors we receive; (4) allow us to provide you with a customized experience; and (5) inform us how you use the Website (including how long you spend on the Website) and where you have come to the Website from, so that we can improve the Website and learn which functions of the Website are most popular with users. As we adopt additional technologies, we may also gather additional information through other methods.

Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You may consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). You can also manage the use of Flash technologies, including cookies and local storage objects with the Flash management tools available at Adobe’s website. Please note that by blocking any or all cookies, you may lose access to certain features or offerings of the Services.

If you are accessing our Services through a mobile device, you can also update your privacy settings on your device by setting the “Limit Ad Tracking” and Diagnostics and Usage setting property located in the settings screen of your Apple iPhone or iPad, or by resetting your Android ID through apps that are available in the Play Store. You can also limit information collection by uninstalling the App on your device and you can use the standard uninstall process available as part of your device for this purpose.

f. Social Media Data

Our Website allows you to interact with us on various third-party social media platforms such as Facebook, Twitter, and LinkedIn. When you choose to interact with us via social media platforms, we may automatically collect additional Personal Information from you. These may include your personally identifiable information list, the profile pictures of the contact list, education, work history, events, relationship status, likes, gender, location, URL, biography, any additional image or information. We may also collect your communications with us through the third-party social media platforms. Please visit the privacy policy of the relevant social media platform to find out more information about your rights and choices.

g. Third-Party Analytics

We may also allow certain third-party analytics service providers to include cookies within the pages of the Website on our behalf and to retain and use the information received from such cookies. Third-party service providers that collect this data on our behalf may offer information about their data collection practices.

IV. How We Use the Information We Collect

SolaSites uses the information collected from the Services in a manner that is consistent with this Privacy Policy. If you provide information for a certain reason, we may use the information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the information you provide to answer your question or resolve your problem. Also, if you provide information about yourself, or have provided (or otherwise permitted the Services to access) any third-party data, we will use your information and any such third-party data to provide you with access to such services and to monitor your use of such services. For the purposes of the GDPR, we may use your information in the above ways as this is necessary for us to fulfill our obligations under our contract with you or in order to take steps at your request prior to entering into a contract.

a. Email Communication

Each marketing or promotional email we send will contain instructions on how to unsubscribe from that particular email list, should you decide not to receive future promotional emails. If you choose to opt-out of receiving promotional email communications from any SolaSites business unit, we may still periodically communicate with you via mail, telephone, or social media. Please allow up to 10 business days to be removed from our promotional email list.

We send notification and transactional emails about the Website and Services from time to time. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you may have the option to control some but not all of these notification preferences via your SolaSites account view of your account settings, or you have the option to deactivate and delete your account.

b. Information Collected through the Services

SolaSites may also use the information we collect through the Services to help us in providing the Services and support services, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analyzing data and research aimed at improving the accuracy, effectiveness, usability or popularity of the Services, to personalize the content and advertising that you see on Services and to understand how users interact with the Services, to associate your activities, customize content or tailor advertising across different device and browsers that you use to access the Services (for instance, computers, tablets, mobile devices, applications and websites), to comply with state, local, federal or international laws, to enforce our Terms of Service and this Privacy Policy, as otherwise described in this Privacy Policy, or in assisting with other tasks from time to time. For the purposes of the GDPR, we may use your information in the above ways as this is necessary: (i) to fulfill our obligations under our contract with you or in order to take steps at your request prior to entering into a contract; (ii) for our legitimate interest to maintain our relationship with you or protect you and us against fraud; or (iii) to comply with legal obligations.

We may also use data collected through the Services to send communications relating to the Services, in accordance with applicable laws. Also, if you use any feature of the Services permitting you to communicate with third parties (such as to refer a third party to the Services or to communicate with them regarding a campaign or a donation), you acknowledge and agree that you have the authority of the relevant third party for us to access and use the relevant third-party data and that you have notified these third parties and informed them how their information is collected and used by SolaSites to provide the Services. We reserve the right to identify you as the person who has made the referral in any messages that are sent to them. In addition to sending the foregoing communications, we may also send reminders or related messages to you and to third parties on your behalf from time to time where permitted by applicable law. In each case, any such communications sent to third parties using third-party data will provide a means to “opt-out” of receiving further communication of the same nature.

V. How We Share Data

Unless you give us your permission, we do not share data we collect from you with third parties, except as described below:

a. Third-Party Service Providers or Consultants

We may share data collected from you on the SolaSites Website with third-party service providers or consultants who need access to the data to perform their work on SolaSites’s behalf, such as a website analytics company or our third-party advertising partners. These third-party service providers are limited to only accessing or using this data to provide services to us and must provide reasonable assurances that they will appropriately safeguard the data.

b. Compliance with Laws

We may disclose your data to a third party if (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or government request (including to meet national security or law enforcement requirements), (ii) to enforce our agreements and policies, including this Privacy Policy and any applicable Terms of Service, (iii) to protect the security or integrity of the SolaSites Site or our services, or (iv) to protect ourselves, our other customers, or the public from harm or illegal activities.

c. Affiliates.

We may share data collected from you from the Services with our affiliates. We will only use the data as described in this policy.

d. Business Transfers

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, similar event, or steps taken in anticipation of such events (e.g., due diligence in a transaction), user information may be part of the transferred assets.

e. Aggregated or De-Identified Information

We may aggregate and/or de-identify your information so that the information no longer relates to you individually. Our use and disclosures of such aggregated or de-identified information is not subject to this Privacy Policy and may be disclosed to others without limitation and for any purpose.

We do not share your data (including, but not limited to, the personal data of your end users) with third parties for their direct marketing purposes, unless you give us your consent to do so.

VI. Unsolicited Information

Please be advised that some information you provide may be publicly accessible, such as information posted in forums or comment sections. We may also collect information through customer support communications, your communication to us of ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, with publicly-accessible information, “Unsolicited Information”). By sending us Unsolicited Information, you (a) agree that we are under no obligation of confidentiality, express or implied, with respect to the Unsolicited Information, (b) acknowledge that we may have something similar to the Unsolicited Information already under consideration or in development, (c) grant us an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative works, publish, distribute and sublicense the Unsolicited Information, and (iv) irrevocably waive, and cause to be waived, against SolaSites and its users any claims and assertions of any moral rights contained in such Unsolicited Information. This Unsolicited Information section shall survive any termination of your account or the Services. This Privacy Policy otherwise does not apply to any information collected by SolaSites other than information collected through the Services.

VII. Children

Our Services are not designed for use by individuals under the age of 16. If you are under the age of 16, please do not use the Services or submit any information through the Services. If you have reason to believe that a child under the age of 16 has provided personal information to SolaSites through the Services, please contact us at [email protected], and we will delete that information from our databases to the extent required by law.

VIII. Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by SolaSites (“Third-Party Sites”). The policies and procedures we described here do not apply to Third-Party Sites. The links from the Services do not imply that SolaSites endorses or has reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their respective privacy policies.

IX. Your Privacy Rights and Retention of Your Information

We may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our Website or Services and for a reasonable period of time afterward. We also may retain your information while it is needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.

You may opt out of any future contacts from us at any time. Additionally, if the collection of your personal data was based on your consent, you have the right to revoke that consent at any time. Be aware that by revoking consent, you may lose access to the Services you previously opted to use.

You may request to review, correct, delete, or otherwise modify any of the personal information that you have previously provided to us through the Website and/or Services.

You may access and correct certain information about you by visiting the “Control Center” or “Dashboard” portion of our Services.

X. California Residents’ Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of such information, please contact us as described in the “How to Contact Us” section below, and we will respond within 30 days as required by law.

XI. Additional GDPR Matters for Users in Europe

You can make a request to exercise any of these rights in relation to your information by sending the request to us at the email address or mailing address set forth under “How to Contact Us” below. For your own privacy and security, at our discretion, we may require you to provide your identity before providing the requested information. Please note that SolaSites may take up to 30 days to fulfill such requests.

You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. A list of local data protection authorities in European countries is available at https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

XII. How to Contact Us

SolaSites commits to resolve complaints about our collection or use of your personal information. SolaSites takes its users’ privacy concerns seriously.

If you believe that SolaSites has not complied with this Privacy Policy with respect to your personal information, you should first contact us at SolaSites by emailing us at [email protected], or by writing to the SolaSites Legal Department at the following address:

SolaSites Attn:
Legal Department
7467 Mission Gorge Rd. Space 45
Santee CA 92071
United States

Please note that SolaSites is not responsible for the content or privacy practices of non-SolaSites websites to which this Website or any other SolaSites website may link. Also, SolaSites is not responsible for the privacy practices of its customers or users of its customer websites. You should review the additional privacy policy of the customer site before using the site.